In collaboration with the ship’s agents, our team helps with arrangements regarding relevant hospitalization and/or medical assistance. Hospitalized crew members/non-crew members are visited and we ensure that they are as comfortable as possible. A full report concerning the condition of the crew member/non-crew member and the estimated medical and general repatriation costs is provided to the Club/Owner. In the unfortunate eventuality that the crew member/non-crew member is deceased, we deals with all the formalities such as appointing an experienced undertaker, contacting the Consulate/Embassy, arranging an autopsy, death certificate, sealed coffin, etc. and ensures that the crew member is repatriated in a timely fashion. For all repatriations, we carefully checks and, if appropriate, approves all the invoices for the repatriation costs on behalf of the Club.

Service Description:

1. Incident Management

Incident Investigation

● Ascertain facts and circumstances of the incident, instructing and supervising competent surveyors as needed
● Assist Master in dealing with local Authorities
● Take statements from crew and other relevant witnesses
● Collect relevant documentation

Illness or Injury

● Ascertain nature and extent of the illness or injury, instructing and monitoring competent physicians and medical facilities as needed
● Arrange transportation to suitable medical facilities
● Monitor person's condition and progress, reporting as needed
● Arrange repatriation arrangements

Loss of Life

● Arrange repatriation of remains and personal effects
● Assist in arranging funeral services in China

Vessel Arrest or threat thereof

● Ascertain circumstances of the arrest or threat thereof
● Negotiate nature and amount of security
●Issue LOUs on P&I underwriters' behalf and authority
● Assist in setting up other types of security
● Assist in satisfying other demands from claimants (documents, statements, surveys, etc.)
● Instruct, monitor and assist competent lawyers as needed

2. Claims Management:

Out of Court

●Act as Focal Point for claims submission
● Claim inventorying, indexing and reporting
● Claim analysis
● Propose strategy to handle claim
● Reject claims or negotiate settlement
● Arrange settlement & obtain relevant releases

In Court

● Ascertain circumstances of the legal action
● Attempt to stay proceedings and continue handling amicably
● Instruct and monitor competent lawyers as necessary
● Assist appointed lawyers with facts and technical advice
● Monitoring legal proceedings
● Assist with settlement payments

3. Recovery Actions:

● Identify possible liable third parties
● Recommend steps to protect recovery actions
● Assist in conducting recovery actions in China